Resume

Experience

Jan 2020 - Present

Associate BI Analyst

Infosys LTD

Richardson, TX

  • Working on migrating client's data from Teradata to Snowflake, snaplogic, and visualizing using BOBJ.

  • Responded to specific BI requests from Verizon personnel, creating data packets with requested information in easily understandable formats.

  • Drafted strategic business intelligence roadmap, complete with data governance policies and tactical information safeguards.

  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.

  • Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.

  • Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.

  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.

Sept 2019 - Present

Associate Software Engineer

Infosys LTD

Richardson, TX

  • Conducted regression testing, analyzed results, and submitted observations to the development team.

  • Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.

  • Researched, designed, and implemented scalable applications for information identification, extraction, analysis, retrieval, and indexing.

  • Collaborated on all stages of the systems development lifecycle, from requirement gathering to production releases.

Sept 2018 - February 2019

IT Data Associate

SLAIT Consulting

Glen Allen, VA

  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.

  • Evaluated client progress toward established annual and quarterly goals.
    Demonstrated computer skills for data entry and answered a broad variety of e-commerce inquiries.

  • Interpreted management directives to define and document administrative staff processes.

  • Analyzed overall client performance and recommended adjustments to care plan goals.

  • Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing.

  • Communicated technical findings via lay terminology to keep interdepartmental teams informed on vital developments

May 2016 - August 2016

Associate Software Engineer

Infosys LTD

Richardson, TX

  • Operated various types of equipment, such as computer scanning equipment, address graphs, mimeographs, optical character readers, and bar-code sorters.

  • Provided information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

  • Developed constructive and cooperative working relationships with others and maintaining them over time.

  • Analyzed training needs to develop new training programs or modify and improve existing programs.

  • Planned, developed, and provided training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.

May 2013 - January 2016

Associate Software Engineer

Infosys LTD

Richardson, TX

  • Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 95% to 100% on all calls (outperforming average of 90%)

  • Handled 30+ technical/ mission-critical calls daily and consistently met high service standards.

  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing services for customers.

  • Handled technical troubleshoots with an enterprise environment, including systems crashes, show-downs, and data recovery—engaged and track Priority issues, responsible for the timely document and resolution closure of trouble tickets.

  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

  • Used logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

  • Inventory maintaining, filing for CTRs, and SARs.

  • Customer support, troubleshoot devices.

Education

2020 - Present

Old Dominion University

Learning about core principal about Cybersecurity while pursuing CompTIA CySA+ certification.

Masters

Norfolk, Virginia

2016 - 2019

Virginia Commonwealth University

Focused on Management Information Systems, while gaining knowledge in IT Audit, Security, Advance programming languages such as C#, C++, JAVA, and PHP. With a core focus on Project Management, Database Systems, and Information Technology Infrastructure. 

Information Systems

Richmond, Virginia

Professional skillset

Analytical ability

Communication and documenting incidents

Teamwork & Collaboration

Incident response and handeling

Languages

English (native)

Hindi (proficient)

Nepali (native)